Delivery Information
This policy explains delivery times, charges and service levels for orders from My Next Sofa Online. The delivery details confirmed for your individual order take priority where they differ from this general policy.
Order processing and lead times
Stock or Express Delivery items are normally delivered within 1 to 7 working days, subject to route availability and the delivery location.
Made-to-order furniture is normally delivered within 4 to 8 weeks from written order acceptance. In exceptional circumstances, delivery may take up to 12 weeks. We will contact you if the estimated timeframe changes materially.
An estimated week or date is not guaranteed unless we expressly agree a fixed delivery date in writing.
Delivery areas and charges
Delivery availability and price depend on the destination, floor, access and product. The charge applicable to an online order is shown at checkout or confirmed before the order is accepted.
Green Zone
Ground floor delivery free on orders of £250 or moreUpper-floor delivery £49
Blue Zone
Ground floor delivery £49Upper-floor delivery £98
Grey Zone
Ground floor delivery £99Upper-floor delivery £148
Purple Zone
Ground-floor doorstep delivery £189
Yellow Zone
Ground-floor doorstep delivery £219
Red Zone and special locations
A quotation is required. Remote locations, islands, Northern Ireland and restricted-access addresses may have a different charge, delivery timescale or service level.
Arranging delivery
We will contact you when the order is ready and offer an available delivery date. Because furniture routes contain a limited number of large deliveries, we may visit some areas only on particular days.
We normally provide a morning or afternoon window. The delivery team will aim to call approximately 30 minutes before arrival, but traffic and earlier deliveries can affect the time.
Delivery service
Eligible upholstered furniture is delivered to the agreed room, unpacked and assembled where basic assembly is required. Transit packaging is removed where reasonably possible.
Flat-packed goods, courier deliveries and some remote-area deliveries are doorstep only. The service for your order will be shown at checkout or confirmed before delivery.
Customer access responsibilities
Measure the product and every part of the access route before orderingTell us about upper floors, lifts, narrow stairs, parking restrictions and restricted accessEnsure that an adult aged 18 or over is presentClear the delivery route and remove fragile or valuable itemsEnsure that the route and property are safe for the delivery team
Our team does not normally remove doors, windows or banisters, move existing furniture, or carry out building work.
Failed delivery
If delivery cannot be completed because nobody is present, details are incorrect, access was not disclosed or the premises are unsafe or unprepared, we may charge reasonable storage and redelivery costs. A redelivery charge will normally be at least £100 for large furniture. We will confirm the amount before arranging another date.
Damage or incorrect goods
Please inspect the goods promptly and tell the delivery team about visible damage or missing parts. Contact info@mynextsofaonline.co.uk as soon as reasonably possible with the order number and photographs or video where useful. Signing the delivery record does not remove statutory rights.
Delays
If a delay is caused by circumstances outside our reasonable control, we will contact you and take reasonable steps to reduce the effect. If an agreed essential delivery deadline cannot be met, or a delay becomes substantial, your statutory cancellation rights may apply.
Last updated 9 September 2026.
MY NEXT SOFA LTD Company number: 16715449 Registered office: 95 Bradley Boulevard, Huddersfield, HD2 1EA Showroom: Unit 8, Bessemer Way, Adams Road, Workington, CA14 3YS Email: info@mynextsofaonline.co.uk Telephone: +44 7350 092214