Privacy Notice

This Privacy Policy explains how MY NEXT SOFA LTD collects and uses personal information when you visit https://mynextsofaonline.co.uk, contact us, visit our showroom, place an order or use our services. Last updated 9 September 2026.nWho controls your informationnThe controller is MY NEXT SOFA LTD, company number 16715449, registered office 95 Bradley Boulevard, Huddersfield, HD2 1EA. Privacy enquiries may be sent to info@mynextsofaonline.co.uk.nInformation we collectnnIdentity and contact information such as name, address, email address and telephone numbernOrder information such as products, specifications, delivery address, transaction status and customer communicationsnPayment-related information supplied by payment providers; we do not normally receive or store full card detailsnAccount information, preferences, fabric sample requests and wish-list activitynCustomer service information, complaints, photographs, videos and warranty or repair recordsnWebsite and device information such as IP address, browser, cookie identifiers and usage datanMarketing preferences and interactions with emails or advertisingnFinance application referral and status information where you choose to apply for retail financennHow we use information and our legal basesnnTo provide quotations, process orders, take payment, arrange production, delivery, assembly, returns and after-sales support because this is necessary to perform the contract or take steps at your requestnTo verify transactions, prevent fraud, protect our website, manage claims and improve operations where we have a legitimate interest and your interests do not override itnTo keep accounting, tax, product-safety and regulatory records where required by lawnTo send direct marketing where you have consented or where permitted by law, subject to your right to opt outnTo use non-essential analytics or advertising cookies where you have provided consentnTo refer an application to an identified finance provider where you request finance and where processing is necessary to take steps at your request and meet applicable legal obligationsnnPayment and retail finance providersnCard, PayPal and other payment transactions are processed by the provider selected at checkout. Those providers process information under their own privacy notices.nIf you choose to apply for retail finance, information entered into the application may be sent directly to the finance provider. The provider may carry out identity, fraud, affordability and credit-reference checks and will provide its own privacy notice before the application. We do not make the lending decision and do not receive full credit-reference data.nWho receives informationnnFurniture manufacturers and suppliers where needed to fulfil the ordernDelivery teams, couriers, technicians and installation providersnPayment processors, banks and retail finance providersnWebsite hosting, WooCommerce, email, customer service, analytics and IT security providersnProfessional advisers, insurers, accountants, auditors and regulatorsnPolice, courts, public authorities or fraud-prevention bodies where required or permitted by lawnA purchaser or adviser involved in a genuine sale, restructuring or transfer of the businessnnWe require service providers to protect personal information and use it only for authorised purposes.nInternational transfersnSome providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards, we use an adequacy regulation, approved contractual protections or another lawful transfer mechanism.nHow long we keep informationnWe keep information only as long as needed for the purpose collected, including legal, accounting, warranty, dispute and fraud-prevention requirements. Order and accounting records are normally kept for six years after the relevant transaction or financial period. Customer service and warranty records may be retained for the applicable warranty period and a reasonable period afterwards. Marketing information is kept until you opt out or it is no longer useful, subject to a minimal suppression record.nCookiesnWe use necessary cookies to operate the website and, with consent where required, analytics and advertising cookies. Details and controls are provided in our Cookie Policy and cookie preference tool.nYour rightsnDepending on the circumstances, you may have the right to access, correct, erase or restrict personal information, object to processing, receive portable data, withdraw consent and complain to a regulator. These rights can be subject to legal exceptions.nTo exercise a right, contact info@mynextsofaonline.co.uk. We may request information needed to verify your identity.nMarketingnYou can opt out of marketing at any time by using an unsubscribe link or contacting us. Opting out does not affect service communications about an order.nSecuritynWe use appropriate technical and organisational measures intended to protect information against unauthorised access, loss, alteration or disclosure.nChildrennOur products and services are not directed at children, and we do not knowingly collect personal information from children for the purpose of entering into a sales or finance contract.nComplaints to the ICOnPlease contact us first so that we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or by telephone on 0303 123 1113.nnnMY NEXT SOFA LTDnCompany number: 16715449nRegistered office: 95 Bradley Boulevard, Huddersfield, HD2 1EAnShowroom: Unit 8, Bessemer Way, Adams Road, Workington, CA14 3YSnEmail: info@mynextsofaonline.co.uknTelephone: +44 7350 092214n