Returns, Cancellations and Refunds

This policy explains change-of-mind cancellations and returns. It does not limit your rights when goods are faulty, damaged, misdescribed or not supplied as agreed.nCancelling before deliverynContact us at info@mynextsofaonline.co.uk as soon as possible. Stock items can normally be cancelled before dispatch. Made-to-order items can normally be changed or cancelled before production begins. Once production has begun, changes may be impossible or may involve reasonable costs that we will explain before proceeding.nFourteen day cancellation rightnFor eligible goods bought online or by telephone, you normally have 14 days from the day after delivery to tell us that you wish to cancel without giving a reason. After notifying us, you normally have a further 14 days to return the goods or make them available for an agreed collection.nTo cancel, email us or send a clear written statement to our registered office. You may use the model form below, but you do not have to use it.nCustomised goodsnThe statutory change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, such as non-standard dimensions or another individual specification not offered as a normal product option.nA product is not treated as customised only because it is manufactured after ordering. Where you choose only from the standard model, size, orientation, fabric and colour options offered on our website, we will assess cancellation rights according to the actual order and applicable law.nThe customised-goods exception never removes rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.nCondition of returned goodsnYou must take reasonable care of the goods. You may inspect them as you would reasonably be allowed to do in a shop. We may make a lawful deduction from the refund where handling beyond that needed to establish the nature, characteristics and functioning of the goods has reduced their value.nPlease keep the furniture clean, dry and protected until collection. Avoid use that may cause staining, odour, pet damage, scratches, tears or other deterioration.nReturn and collection costnUnless goods are faulty or we agree otherwise, you are responsible for the direct cost of return. Large furniture must be transported using an appropriate insured service.nIf we arrange collection, the estimated charge for standard delivery zones is normally between £100 and £219, depending on the delivery zone, floor and service required. Red Zone and special-location collections require a quotation. We will confirm the charge before collection. You may arrange your own suitable insured return with our prior agreement.nRefundsnFor an eligible cancellation, we refund the price and the cost of the least expensive standard delivery option offered for the order. Additional delivery upgrades are not refundable unless required by law.nWe may withhold the refund until we receive the goods or you provide acceptable evidence that they have been returned. We make the refund to the original payment method within 14 days of that point, subject to any lawful deduction for reduced value.nFaulty damaged or incorrect goodsnContact info@mynextsofaonline.co.uk with the order number, a description of the problem and photographs or video where useful. Goods must be of satisfactory quality, fit for purpose and as described.nWhere the Consumer Rights Act 2015 applies, you may have a short-term right to reject faulty goods within 30 days. After that period, or where appropriate, you may be entitled to a repair or replacement and, in some circumstances, a price reduction or refund. We may arrange an inspection or technician visit to identify the issue and the appropriate remedy.nWe pay reasonable return or collection costs where goods are faulty, damaged on delivery, misdescribed or incorrectly supplied.nModel cancellation formnTo: MY NEXT SOFA LTD, 95 Bradley Boulevard, Huddersfield, HD2 1EA, info@mynextsofaonline.co.uknI hereby give notice that I cancel my contract of sale for the following goods:nOrder number:nGoods ordered:nOrdered on and received on:nCustomer name:nCustomer address:nCustomer signature, if submitted on paper:nDate:nLast updated 9 September 2026.nnnMY NEXT SOFA LTDnCompany number: 16715449nRegistered office: 95 Bradley Boulevard, Huddersfield, HD2 1EAnShowroom: Unit 8, Bessemer Way, Adams Road, Workington, CA14 3YSnEmail: info@mynextsofaonline.co.uknTelephone: +44 7350 092214n