Sofa Delivery UK — What to Expect From White Glove Service
Sofa delivery uk — Every My Next Sofa order includes white glove delivery as standard. This means two trained delivery specialists bring your sofa directly to the room of your choice, position it exactly where you want it, and remove all packaging. There are no hidden delivery charges and no self-assembly required. Here is exactly what to expect on delivery day.
What White Glove Delivery Includes — Sofa delivery uk
White glove delivery is not the same as standard courier delivery. Standard courier delivery means your sofa arrives at your front door and you take it from there. White glove delivery is a professional installation service — the sofa comes to your room.
Included in every delivery: Two trained delivery specialists (not subcontracted couriers). Delivery to any room in your property — ground floor, first floor, basement. Careful navigation of hallways, staircases and doorways. Positioning of the sofa exactly where you want it. Assembly of any sections (relevant to modular models). Removal of all packaging materials from your property. A final inspection walkthrough with you before the team leaves.
UK Coverage — Where We Deliver
We deliver free white glove service to all mainland UK postcodes: England, Scotland and Wales. We also deliver to Northern Ireland, though lead times may be slightly extended due to additional logistics. There is no surcharge for remote or rural postcodes — the same free white glove service applies to central London, rural Scotland and everywhere in between.
What to Measure Before Delivery Day
The delivery team can navigate most UK access routes, but they cannot move walls or remove door frames. Measuring your access route before your sofa is built is essential. A sofa returned because it cannot be delivered incurs redelivery costs and significant delay.
What to measure: Front door — width and height. Hallway — width at its narrowest point, including any light switches or radiators that protrude. Any 90-degree turns — measure the diagonal clearance. Staircase width (if relevant). Living room doorway — width and height. Ceiling height on staircase (relevant for tall sofas being carried upright).
Reference measurements: Standard UK interior door: 762mm wide × 1981mm tall. Standard UK front door: 838mm wide × 1981mm tall. Most of our sofas are delivered in sections — the largest single section is typically the main sofa frame, not the fully assembled piece. If you have any concerns about access, contact us before ordering and we’ll advise on the best model and delivery approach for your property.
What Happens on Delivery Day
The day before: You receive a delivery confirmation with a 2-hour arrival window. On the day: The delivery team calls when 30 minutes away. They arrive within the confirmed window. They assess the access route before bringing the sofa in. The sofa is brought in sections where needed and assembled in the room. It’s positioned exactly where you want it. Packaging is removed from the property. You do a walkthrough inspection with the team — check every section, every cushion, the mechanism operation. Any concerns are noted and addressed before the team leaves.
Preparing Your Home for Delivery
A little preparation on your side makes delivery significantly smoother. Clear the route: Remove rugs, shoes, bags and any obstacles from the front door to the living room. Protect floors: The delivery team brings floor protection, but if you have particularly delicate flooring — polished concrete, antique wood — lay your own protection first. Clear the room: Remove the sofa you’re replacing (or arrange for its disposal beforehand). Leave space where the new sofa will sit. Measure and tape: If you haven’t already marked the sofa footprint with tape, do it before delivery day so you know exactly where you want it positioned.
Old Sofa Disposal
The delivery team does not remove your old sofa as part of the standard service. You need to arrange disposal before delivery day. Options: local council bulky waste collection (usually £20–40), charity collection if the sofa is in reasonable condition, or private furniture removal. Book this for the day before delivery — not the same day — to ensure the room is clear. Full guide: How to Get Rid of an Old Sofa UK.
Frequently Asked Questions
Is delivery really free? Yes — free white glove 2-man delivery is included on every order to all UK mainland postcodes, with no minimum order value and no surcharge for remote locations.
Will the delivery team take my sofa upstairs? Yes — the team delivers to any room in your property, including upper floors. Staircase access needs to be sufficient for the sofa sections to pass through.
What if the sofa doesn’t fit through the door? Most models are delivered in sections that navigate standard UK doorways. The CROYDON modular model is specifically designed for the most restricted access routes. If you’re concerned, measure your access route and contact us before ordering.
How long does delivery take after ordering? 4–8 weeks from order confirmation. Your sofa is made to order — lead time is production time, not warehouse processing time.
Do I need to be home for delivery? Yes — white glove delivery requires someone to be present to receive the sofa, confirm placement and complete the inspection walkthrough.
See the Which? sofa guide. We offer free white glove sofa delivery UK from £999.
