Warranty and Aftercare

We want every item to arrive in excellent condition and provide the quality and comfort reasonably expected from it. This Warranty and Aftercare Policy explains our manufacturer warranty and how we deal with product concerns. It is additional to, and does not replace or limit, your statutory rights.nTwo-year manufacturer warrantynUnless the product page or written order confirmation expressly states a longer period, new furniture supplied by us includes a two-year manufacturer warranty beginning on the date of delivery.nThe warranty applies to manufacturing defects arising during normal domestic use. Depending on the circumstances, we may inspect the product and arrange a repair, replacement part, replacement product or another appropriate remedy.nWhat the warranty normally coversnnStructural failure of a frame caused by a manufacturing defectnDefective stitching, mechanisms, fittings or components caused by manufacturenMaterial or workmanship defects that were not caused by normal use, accidental damage or lack of carennWhat the warranty does not normally covernnNormal wear, softening or settling of seat and back cushionsnNatural variation in colour, grain, texture, pile direction, stitching or dimensionsnFading, colour transfer, pilling or damage caused by sunlight, heat, moisture, cleaning products or environmental conditionsnAccidental damage, misuse, commercial use, overloading, pet damage, stains, burns, cuts or scratchesnDamage caused by moving, dismantling, modifying or repairing the product without our prior approvalnA product used contrary to the care information or for a purpose for which it was not designednnMaking a claimnContact us at info@mynextsofaonline.co.uk and provide your name, order number, delivery address, a clear description of the issue and photographs or video where useful. Please notify us promptly after discovering a problem and allow us a reasonable opportunity to inspect it.nDo not arrange a repair or dispose of the product before we have assessed the issue unless this is necessary for safety. Unauthorised work may make it harder to identify the cause of the problem.nInspection and remedynWe may assess photographs, request further information, arrange a technician visit or collect the product where reasonably necessary. If the issue is covered, the remedy will be provided without charge. We will take account of the nature of the defect, the product, the time since delivery and your statutory rights.nYour statutory rightsnThe Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for purpose and as described. Those rights may continue after the manufacturer warranty expires. Nothing in this policy excludes or restricts them.nLooking after upholstered furniturennFollow the care label and any product-specific instructionsnKeep furniture away from excessive heat, moisture and prolonged direct sunlightnPlump, rotate and reposition removable cushions regularly where the design allowsnRemove spills promptly using an appropriate method and test cleaning products on an inconspicuous areanLift furniture when moving it; do not drag it across the floornnLast updated 9 September 2026.nnnMY NEXT SOFA LTDnCompany number: 16715449nRegistered office: 95 Bradley Boulevard, Huddersfield, HD2 1EAnShowroom: Unit 8, Bessemer Way, Adams Road, Workington, CA14 3YSnEmail: info@mynextsofaonline.co.uknTelephone: +44 7350 092214n